Support: Difference between revisions
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== Support == | == Support == | ||
If ''Connect to | If ''Connect to Command Center'' is enabled the NG Firewall server will maintain a secure connection with our cloud infrastructure. This channel can be used for centralized management, monitoring, or hot fixes from the cloud. | ||
''Note:'' The | ''Note:'' The NG Firewall server will connect to the Support system (outbound). This does not require you to change any settings on any firewalls in front of the Untangle server to allow for inbound sessions. | ||
If ''Allow secure access to your server for support purposes.'' is checked then the | If ''Allow secure access to your server for support purposes.'' is checked then the Edge Threat Management Support team will be able to access your server. | ||
== Manual Reboot == | == Manual Reboot == | ||
This button will reboot the | This button will reboot the NG Firewall server. | ||
''Note:'' Rebooting should not be done excessively. It will not solve any persistent problems. For more information please refer to [[A Reboot Fixed It]]. | ''Note:'' Rebooting should not be done excessively. It will not solve any persistent problems. For more information please refer to [[A Reboot Fixed It]]. | ||
| Line 23: | Line 23: | ||
== Manual Shutdown == | == Manual Shutdown == | ||
This button will power off the | This button will power off the NG Firewall server. | ||
== Setup Wizard == | == Setup Wizard == | ||
This button allows you to re-run the [[Setup Wizard]] that is automatically launched on a new install. | This button allows you to re-run the [[Setup Wizard]] that is automatically launched on a new install. | ||
Latest revision as of 16:17, 3 May 2022
Support
The tab configures the support settings and allows for rebooting and shutting down the server for support purposes.
Support
If Connect to Command Center is enabled the NG Firewall server will maintain a secure connection with our cloud infrastructure. This channel can be used for centralized management, monitoring, or hot fixes from the cloud.
Note: The NG Firewall server will connect to the Support system (outbound). This does not require you to change any settings on any firewalls in front of the Untangle server to allow for inbound sessions.
If Allow secure access to your server for support purposes. is checked then the Edge Threat Management Support team will be able to access your server.
Manual Reboot
This button will reboot the NG Firewall server.
Note: Rebooting should not be done excessively. It will not solve any persistent problems. For more information please refer to A Reboot Fixed It.
Manual Shutdown
This button will power off the NG Firewall server.
Setup Wizard
This button allows you to re-run the Setup Wizard that is automatically launched on a new install.
