Captive Portal FAQs

Machines behind the Captive Portal page are not working - how can I troubleshoot?

The Block Event Log shows all traffic that is being blocked because the source machine has not been authenticated. This is useful for finding out what traffic is being blocked and if there is any that should not be blocked. Often idle machines without logged in users can still be active on the network, making this log quite large. If there is activity that shouldn't be blocked under any circumstances this can be fixed by modifying the Capture Rules, the client and server pass lists, or creating bypass rules if Capture Bypass Traffic is unchecked.

Getting "Error: Missing Identity" error on Captive Portal Login when using Google OAuth

Google OAuth rejects the user agent from the captive portal login helpers on both Apple and Android/Chromebook devices. The solution is to ignore the helper, and only attempt to login by opening a browser window and authenticating on the login page that comes up when captive portal does the capture and redirect.