Tunnel VPN FAQs

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My Tunnel keeps disconnecting; What can I do about it?

Different services provide different parameters for managing disconnects in the config file.

Some services often explicitly specify to not reconnect when the connection is lost. This configuration is not optimal and is likely done by the services to minimize server load.

To tune these settings simply edit the .ovpn file (or the .ovpn file inside the zip) before uploading it to Tunnel VPN. You can change the "keepalive" setting or the "ping" and "ping-restart" settings. If non of those are specified just adding "keepalive 10 120" will be sufficient to tell it to test the connection every 10 seconds and restart if after 120 seconds all tests fail. Similarly if ping or ping-restart is already specified simply replace the existing "ping" configuration with "ping 10" and the existing "ping-restart" with "ping-restart 120".

More can be read about openvpn configuration here.

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