Limitations of NG Firewall: Difference between revisions
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= Community Support = | = Community Support = | ||
Non-paying Untangle users are supported mostly by the community on the forums. Untangle and the community strive to provide the best help possible on the forums. However, the community is not obligated to help you. They do so on their own time and at their own expense. You are not entitled to free support on the forums, from the community nor from the Untangle corporation. Your ability to get help from the community and forums is highly correlated with asking the question in the correct way and responding to their questions. Untangle provides access to a live support team with a subscription to "Live Support." The Support team will also take your questions without a subscription to Live Support as time permits. Requests coming from customers without a Live Support subscription will be given a lower priority in the queue. | Non-paying Untangle users are supported mostly by the community on the forums. Untangle and the community strive to provide the best help possible on the forums. However, the community is not obligated to help you. They do so on their own time and at their own expense. You are not entitled to free support on the forums, from the community nor from the Untangle corporation. Your ability to get help from the community and forums is highly correlated with asking the question in the correct way and responding to their questions. Untangle provides access to a live support team with a subscription to "Live Support." The Support team will also take your questions without a subscription to Live Support as time permits. Requests coming from customers without a Live Support subscription will be given a lower priority in the queue. HomePro does not include a support subscription, so HomePro users need to be prepared to use the forums for help. | ||
Revision as of 19:34, 5 November 2017
No software is perfect, and no solution is right for everyone.
The goal of this page is to be up-front and realistic about some common complaints about Untangle. This may help you save some time and determine if Untangle is ultimately right for you.
Simplified Settings
We strive to keep things simple and not introduce more settings than necessary. We want things to "just work." However, this is not right for everyone – for example, power-users who like to customize and tweak settings. For example, power-users coming from other solutions might be frustrated by not being able to tweak the spam engine's inner configuration or how the web filter categorizes sites. We strive to make Untangle powerful yet simple. Sometimes this involves not implementing or hiding advanced features and dangerous settings that can do more harm than good. Whether Untangle's approach is right for you or not depends on your goals.
Community Support
Non-paying Untangle users are supported mostly by the community on the forums. Untangle and the community strive to provide the best help possible on the forums. However, the community is not obligated to help you. They do so on their own time and at their own expense. You are not entitled to free support on the forums, from the community nor from the Untangle corporation. Your ability to get help from the community and forums is highly correlated with asking the question in the correct way and responding to their questions. Untangle provides access to a live support team with a subscription to "Live Support." The Support team will also take your questions without a subscription to Live Support as time permits. Requests coming from customers without a Live Support subscription will be given a lower priority in the queue. HomePro does not include a support subscription, so HomePro users need to be prepared to use the forums for help.
Dangerous Features
Untangle includes many "antifeatures" that can cause problems and degrade the product experience. Despite our Simplified Features philosophy, these features and functionality are included because many users consider them to be "must-have" features. Like other configuration in Untangle enabling these features is easy and does not require command line changes or reading the documentation, but that does not mean they are safe or recommended. Some apps like Web Cache, Ad Blocker, and Intrusion Prevention can cause problems and/or slow network traffic; other individual settings can be dangerous. Untangle can only recommend settings. Ultimately the admin controls the configuration, and if the admin insists on misconfiguring Untangle then it may not perform optimally.
