Password Recovery: Difference between revisions

Latest revision as of 19:51, 8 December 2021

If you have forgotten the administrator password/credentials you can reset your administration settings to the defaults using the steps in this article: https://support.untangle.com/hc/en-us/articles/360019633473-Resetting-Admin-Password

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-If you have forgotten the administrator password/credentials you can reset your administration settings to the defaults.
+If you have forgotten the administrator password/credentials you can reset your administration settings to the defaults using the steps in this article: https://support.untangle.com/hc/en-us/articles/360019633473-Resetting-Admin-Password
-# If "Connect to cloud" was enabled in [[System]] settings then you can possibly access your system by using the Command Center in your account at [https://untangle.com untangle.com]
-# If you have physical access to the server, you can reset the settings to the default admin/passwd credentials.
-Using physical access do the following steps:
-) Reboot the server
-) When you see the boot menu (GRUB) press 'e' to edit the current boot entry
-[[Image:password_recovery_2.png|center|thumb|800px]]
-) Using your arrow keys move down to the line "linux /boot/.." and go to the end of the line and add the text " init=/bin/sh"
-[[Image:password_recovery_3.png|center|thumb|800px]]
-) Press F10 to boot the edited option
-) When a prompt appears run the following commands:
-  * mount -o remount,rw /
-  * rm -f /usr/share/untangle/settings/untangle-vm/admin.js
-  * exit
-[[Image:password_recovery_5.png|center|thumb|800px]]
-) Reboot the server again
-) Log in with "admin" and "passwd" and change the password to something secure.