Configuration Backup FAQs: Difference between revisions
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There are a few causes for this issue: | There are a few causes for this issue: | ||
* You just installed and | * You just installed and NG Firewall has not performed its first nightly backup. | ||
* You don't have Configuration Backup installed and turned on. | * You don't have Configuration Backup installed and turned on. | ||
* There is a configuration issue (DNS, etc) and your box cannot talk to our backup servers. | * There is a configuration issue (DNS, etc) and your box cannot talk to our backup servers. | ||
Please contact | Please contact Support and we can help you troubleshoot the problem. | ||
=== How do I restore a backup? === | === How do I restore a backup? === | ||
After logging into | After logging into NG Firewall, you can go to '''Config > System > Restore'''. It's best to bring up the NG Firewall GUI from another PC, that way you can restore the backup directly from another system. | ||
=== Can I restore from a different version's backup, such as using a v15.1 backup with an | === Can I restore from a different version's backup, such as using a v15.1 backup with an NG Firewall running v16.4.1? === | ||
We officially support restoring backups within the same version (''e.g.'' using a v16.4 backup with another v16.4 server) or one version "forward" (a backup taken on 16.1 can be restored to a server running 16.2). Backup files are not compatible with "older" versions, so a file taken on 16.3 can only be restored to 16.3 or 16.4. | We officially support restoring backups within the same version (''e.g.'' using a v16.4 backup with another v16.4 server) or one version "forward" (a backup taken on 16.1 can be restored to a server running 16.2). Backup files are not compatible with "older" versions, so a file taken on 16.3 can only be restored to 16.3 or 16.4. | ||
When switching to new hardware, we recommend upgrading the old hardware to match the version running on the new hardware before backing up and restoring between them. | When switching to new hardware, we recommend upgrading the old hardware to match the version running on the new hardware before backing up and restoring between them. | ||
Latest revision as of 18:48, 3 May 2022
How do I know if my NG Firewall is performing backups?
The Status tab of Configuration Backup lists the last successful backup; you can also use the Event Log to see past backup attempts and their results.
How do I manually perform a backup?
After logging into NG Firewall, you can go to Config > System > Backup. It's best to bring up the NG Firewall GUI from another PC, that way you can download the backup directly to another system.
When I click View Backups, it tells me none are available, why is this?
There are a few causes for this issue:
- You just installed and NG Firewall has not performed its first nightly backup.
- You don't have Configuration Backup installed and turned on.
- There is a configuration issue (DNS, etc) and your box cannot talk to our backup servers.
Please contact Support and we can help you troubleshoot the problem.
How do I restore a backup?
After logging into NG Firewall, you can go to Config > System > Restore. It's best to bring up the NG Firewall GUI from another PC, that way you can restore the backup directly from another system.
Can I restore from a different version's backup, such as using a v15.1 backup with an NG Firewall running v16.4.1?
We officially support restoring backups within the same version (e.g. using a v16.4 backup with another v16.4 server) or one version "forward" (a backup taken on 16.1 can be restored to a server running 16.2). Backup files are not compatible with "older" versions, so a file taken on 16.3 can only be restored to 16.3 or 16.4.
When switching to new hardware, we recommend upgrading the old hardware to match the version running on the new hardware before backing up and restoring between them.
