Reports FAQs - Revision history

Græmer: /* I just upgraded my NG Firewall and my reports are missing. Why? */

2023-09-14T22:13:32Z

I just upgraded my NG Firewall and my reports are missing. Why?

← Older revision		Revision as of 22:13, 14 September 2023
Line 14:		Line 14:
	If NG Firewall is set to email you and you're not receiving the emails, try the '''Email Test''' at '''Config > Email''' - if you get the test mail successfully, you should also get the email from Reports. If not, you can check <tt>/var/log/exim4/mainlog</tt> and look for the error, or contact Support.		If NG Firewall is set to email you and you're not receiving the emails, try the '''Email Test''' at '''Config > Email''' - if you get the test mail successfully, you should also get the email from Reports. If not, you can check <tt>/var/log/exim4/mainlog</tt> and look for the error, or contact Support.

	=== I just upgraded my NG Firewall and my reports are missing. Why? ===		=== I just upgraded my NG Firewall and my reports are missing. Why? 💡 ===

	An update may have changed how Reports stores data - the next time scheduled reports are run the report index will be rebuilt, which will allow you to access the older data. Please allow one complete reporting cycle (Daily, Weekly or Monthly) if you only run that type of report.		An update may have changed how Reports stores data - the next time scheduled reports are run the report index will be rebuilt, which will allow you to access the older data. Please allow one complete reporting cycle (Daily, Weekly or Monthly) if you only run that type of report.

Græmer: /* Why am I not receiving an email with my Reports? */

2023-09-14T22:13:05Z

Why am I not receiving an email with my Reports?

← Older revision		Revision as of 22:13, 14 September 2023
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	=== Why am I not receiving an email with my Reports? ~~:bulb:~~ ===		=== Why am I not receiving an email with my Reports? 💡 ===

	If NG Firewall is set to email you and you're not receiving the emails, try the '''Email Test''' at '''Config > Email''' - if you get the test mail successfully, you should also get the email from Reports. If not, you can check <tt>/var/log/exim4/mainlog</tt> and look for the error, or contact Support.		If NG Firewall is set to email you and you're not receiving the emails, try the '''Email Test''' at '''Config > Email''' - if you get the test mail successfully, you should also get the email from Reports. If not, you can check <tt>/var/log/exim4/mainlog</tt> and look for the error, or contact Support.

Græmer: /* Why am I not receiving an email with my Reports? */

2023-09-14T22:12:25Z

Why am I not receiving an email with my Reports?

← Older revision		Revision as of 22:12, 14 September 2023
Line 10:		Line 10:


	=== Why am I not receiving an email with my Reports? ===		=== Why am I not receiving an email with my Reports? :bulb: ===

	If NG Firewall is set to email you and you're not receiving the emails, try the '''Email Test''' at '''Config > Email''' - if you get the test mail successfully, you should also get the email from Reports. If not, you can check <tt>/var/log/exim4/mainlog</tt> and look for the error, or contact Support.		If NG Firewall is set to email you and you're not receiving the emails, try the '''Email Test''' at '''Config > Email''' - if you get the test mail successfully, you should also get the email from Reports. If not, you can check <tt>/var/log/exim4/mainlog</tt> and look for the error, or contact Support.

Græmer: /* I just upgraded my Untangle box and my reports are missing. Why? */

2022-05-03T18:27:43Z

I just upgraded my Untangle box and my reports are missing. Why?

← Older revision		Revision as of 18:27, 3 May 2022
Line 14:		Line 14:
	If NG Firewall is set to email you and you're not receiving the emails, try the '''Email Test''' at '''Config > Email''' - if you get the test mail successfully, you should also get the email from Reports. If not, you can check <tt>/var/log/exim4/mainlog</tt> and look for the error, or contact Support.		If NG Firewall is set to email you and you're not receiving the emails, try the '''Email Test''' at '''Config > Email''' - if you get the test mail successfully, you should also get the email from Reports. If not, you can check <tt>/var/log/exim4/mainlog</tt> and look for the error, or contact Support.

	=== I just upgraded my ~~Untangle box~~ and my reports are missing. Why? ===		=== I just upgraded my NG Firewall and my reports are missing. Why? ===

	An update may have changed how Reports stores data - the next time scheduled reports are run the report index will be rebuilt, which will allow you to access the older data. Please allow one complete reporting cycle (Daily, Weekly or Monthly) if you only run that type of report.		An update may have changed how Reports stores data - the next time scheduled reports are run the report index will be rebuilt, which will allow you to access the older data. Please allow one complete reporting cycle (Daily, Weekly or Monthly) if you only run that type of report.


	=== What is the "others" column when looking at the charts in Reports? ===		=== What is the "others" column when looking at the charts in Reports? ===

Græmer: /* Why am I not receiving an email with my Reports? */

2022-05-03T18:27:34Z

Why am I not receiving an email with my Reports?

← Older revision		Revision as of 18:27, 3 May 2022
Line 12:		Line 12:
	=== Why am I not receiving an email with my Reports? ===		=== Why am I not receiving an email with my Reports? ===

	If ~~Untangle~~ is set to email you and you're not receiving the emails, try the '''Email Test''' at '''Config > Email''' - if you get the test mail successfully, you should also get the email from Reports. If not, you can check <tt>/var/log/exim4/mainlog</tt> and look for the error, or contact ~~Untangle~~ Support.		If NG Firewall is set to email you and you're not receiving the emails, try the '''Email Test''' at '''Config > Email''' - if you get the test mail successfully, you should also get the email from Reports. If not, you can check <tt>/var/log/exim4/mainlog</tt> and look for the error, or contact Support.


	=== I just upgraded my Untangle box and my reports are missing. Why? ===		=== I just upgraded my Untangle box and my reports are missing. Why? ===

Bcarmichael: /* Can reports users change their password? */

2021-05-03T17:57:53Z

Can reports users change their password?

← Older revision		Revision as of 17:57, 3 May 2021
Line 33:		Line 33:

	To solve this please change the format of the first column to the Date format.		To solve this please change the format of the first column to the Date format.


	=== Can reports users change their password? ===		=== Can reports users change their password? ===

	Reports users cannot change their own password. They must contact the administrator to update the password on their behalf.		Reports users cannot change their own password. They must contact the administrator to update the password on their behalf.

Bcarmichael: /* Why is the timestamp column not displayed properly in Excel when I open the CSV? */

2021-05-03T17:57:41Z

Why is the timestamp column not displayed properly in Excel when I open the CSV?

← Older revision		Revision as of 17:57, 3 May 2021
Line 33:		Line 33:

	To solve this please change the format of the first column to the Date format.		To solve this please change the format of the first column to the Date format.

			=== Can reports users change their password? ===

			Reports users cannot change their own password. They must contact the administrator to update the password on their behalf.

Hpaunet: /* What is the difference between Reports and Events? */

2019-06-20T22:12:10Z

What is the difference between Reports and Events?

← Older revision		Revision as of 22:12, 20 June 2019
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	=== What is the difference between Reports and Events? ===		=== What is the difference between Reports and Events? ===

	Events and Reports are now ~~one in~~ the same, provide real-time data for each individual application. The Events view will show the individual events that make up the reports, while reports will show a graphical interpretation of summarized events.		Events and Reports are now the same. They provide real-time data for each individual application. The Events view will show the individual events that make up the reports, while reports will show a graphical interpretation of summarized events.


	=== Why is Reports taking up all of my server's resources? ===		=== Why is Reports taking up all of my server's resources? ===

Dmorris at 23:19, 17 May 2017

2017-05-17T23:19:29Z

New page

[[Category:FAQs]]

=== What is the difference between Reports and Events? ===

Events and Reports are now one in the same, provide real-time data for each individual application. The Events view will show the individual events that make up the reports, while reports will show a graphical interpretation of summarized events.

=== Why is Reports taking up all of my server's resources? ===

Check your '''Data Retention''' setting - if it's too high it will cause a lot of issues. Try setting it to the default of 7 to see if that helps.

=== Why am I not receiving an email with my Reports? ===

If Untangle is set to email you and you're not receiving the emails, try the '''Email Test''' at '''Config > Email''' - if you get the test mail successfully, you should also get the email from Reports. If not, you can check <tt>/var/log/exim4/mainlog</tt> and look for the error, or contact Untangle Support.

=== I just upgraded my Untangle box and my reports are missing. Why? ===

An update may have changed how Reports stores data - the next time scheduled reports are run the report index will be rebuilt, which will allow you to access the older data. Please allow one complete reporting cycle (Daily, Weekly or Monthly) if you only run that type of report.

=== What is the "others" column when looking at the charts in Reports? ===

When looking at the Top 10 of a Reports chart, others is made up of everything else not listed. You can see the Top 9 sites visited by users in a day, while others is there to give us a baseline, for example if we saw one or two users with a larger percentage than others, we'd probably want to do some investigating as to why that user is pushing more web traffic than a large portion of the organization (relative to total organization size).

=== The spam and phishing stats don't seem to add up. Why? ===

You may notice that Reports contains a certain number of phish or spam email, however the Event Logs/CSVs show a different number. This is because the graphs show the actual number of emails while the Event Logs/CSVs treat each recipient as an individual email so per-user/host reports are correct. An example is a single spam email sent to two users - it will only be counted as one (email) in the Reports, but two (delivered emails) in the Event Logs/CSVs.

=== Why is the timestamp column not displayed properly in Excel when I open the CSV? ===

To solve this please change the format of the first column to the Date format.