Live Support - Revision history

Græmer: /* Support */

2024-02-13T17:09:08Z

Support

← Older revision		Revision as of 17:09, 13 February 2024
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	== Support ==		== Support ==

	The '''Get Support''' button opens our ticketing system, which is also reachable at [https://support.untangle.com ~~support.untangle.com~~]. You can also email us directly at <tt>support at ~~untangle~~ dot com</tt> which will automatically create a support ticket.		The '''Get Support''' button opens our ticketing system, which is also reachable [https://support.untangle.com here]. You can also email us directly at <tt>edge dot support at arista dot com</tt> which will automatically create a support ticket.

	Please include as much information as possible when filing a ticket, and please remember that a Live Support subscription is required to work directly with the support team. We will be unable to escalate free customer issues to the engineering team.		Please include as much information as possible when filing a ticket, and please remember that a Live Support subscription is required to work directly with the support team. We will be unable to escalate free customer issues to the engineering team.

Græmer at 18:50, 3 May 2022

2022-05-03T18:50:42Z

← Older revision		Revision as of 18:50, 3 May 2022
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	{\| width='100%'		{\| width='100%'
	\|-		\|-
	\| align="center" \| [[Image:LiveSupport.png\|128px]]     '''~~Untangle~~ Support'''		\| align="center" \| [[Image:LiveSupport.png\|128px]]     '''Edge Threat Management Support'''
	\| align="center" \|		\| align="center" \|
	{\|		{\|
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	\|[http://www.untangle.com/store/live-support-conf.html Live Support Description Page]		\|[http://www.untangle.com/store/live-support-conf.html Live Support Description Page]
	\|-		\|-
	\|[http://forums.untangle.com/ ~~Untangle~~ Forums]		\|[http://forums.untangle.com/ Forums]
	\|-		\|-
	\|[[Live Support FAQs]]		\|[[Live Support FAQs]]
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	== About Live Support ==		== About Live Support ==

	Live Support entitles users with access to ~~Untangle's~~ support team via phone and email.		Live Support entitles users with access to the Edge Threat Management support team via phone and email.

	To learn more about this service, visit the [http://www.untangle.com/store/live-support-conf.html Support] page. Live Support includes [[Configuration Backup]].		To learn more about this service, visit the [http://www.untangle.com/store/live-support-conf.html Support] page. Live Support includes [[Configuration Backup]].
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	'''Support Information''' lists information will help ~~Untangle~~ Support verify your license and identify your box:		'''Support Information''' lists information will help Edge Threat Management Support verify your license and identify your box:

	* '''UID''': The ''unique identifier number'' for your ~~Untangle~~. This number is generated during the install process.		* '''UID''': The ''unique identifier number'' for your NG Firewall. This number is generated during the install process.
	* '''Build''': The exact build version your ~~Untangle~~ is running.		* '''Build''': The exact build version your NG Firewall is running.

	== Related Topics ==		== Related Topics ==

Cknickerbocker: /* Support */

2018-06-22T19:31:37Z

Support

← Older revision		Revision as of 19:31, 22 June 2018
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	The '''Get Support''' button opens our ticketing system, which is also reachable at [https://support.untangle.com support.untangle.com]. You can also email us directly at <tt>support at untangle dot com</tt> which will automatically create a support ticket.		The '''Get Support''' button opens our ticketing system, which is also reachable at [https://support.untangle.com support.untangle.com]. You can also email us directly at <tt>support at untangle dot com</tt> which will automatically create a support ticket.

	Please include as much information as possible when filing a ticket, and please remember ~~paid~~ support ~~customers take priority over free support cases~~. We will be unable to escalate free customer issues to the engineering team.		Please include as much information as possible when filing a ticket, and please remember that a Live Support subscription is required to work directly with the support team. We will be unable to escalate free customer issues to the engineering team.


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	* '''UID''': The ''unique identifier number'' for your Untangle. This number is generated during the install process.		* '''UID''': The ''unique identifier number'' for your Untangle. This number is generated during the install process.
	* '''Build''': The exact build version your Untangle is running.		* '''Build''': The exact build version your Untangle is running.


	== Related Topics ==		== Related Topics ==

Dmorris at 18:16, 20 June 2018

2018-06-20T18:16:14Z

← Older revision		Revision as of 18:16, 20 June 2018
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	{\| width='100%'		{\| width='100%'
	\|-		\|-
	\| align="center" \| [[Image:~~LiveSupport_128x128~~.png]]     '''Untangle Support'''		\| align="center" \| [[Image:LiveSupport.png\|128px]]     '''Untangle Support'''
	\| align="center" \|		\| align="center" \|
	{\|		{\|

Dmorris at 17:17, 12 June 2017

2017-06-12T17:17:53Z

← Older revision		Revision as of 17:17, 12 June 2017
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	To learn more about this service, visit the [http://www.untangle.com/store/live-support-conf.html Support] page. Live Support includes [[Configuration Backup]].		To learn more about this service, visit the [http://www.untangle.com/store/live-support-conf.html Support] page. Live Support includes [[Configuration Backup]].

	~~== Settings ==~~

	~~=== Status ===~~

	~~This displays the current status and some statistics.~~

	~~{{ServiceAppScreenshot\|live-support\|status}}~~

Dmorris at 17:17, 12 June 2017

2017-06-12T17:17:22Z

← Older revision		Revision as of 17:17, 12 June 2017
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	To learn more about this service, visit the [http://www.untangle.com/store/live-support-conf.html Support] page. Live Support includes [[Configuration Backup]].		To learn more about this service, visit the [http://www.untangle.com/store/live-support-conf.html Support] page. Live Support includes [[Configuration Backup]].

			== Settings ==

			=== Status ===

			This displays the current status and some statistics.

			{{ServiceAppScreenshot\|live-support\|status}}

Dmorris at 21:44, 14 August 2013

2013-08-14T21:44:05Z

New page

[[Category:Applications]]
Live_Support
Live_Support#Support

{| width='100%'
|-
| align="center" | [[Image:LiveSupport_128x128.png]]     '''Untangle Support'''
| align="center" |
{|
|-
| Other Links:
|-
|[http://www.untangle.com/store/live-support-conf.html Live Support Description Page]
|-
|[http://forums.untangle.com/ Untangle Forums]
|-
|[[Live Support FAQs]]
|}
|}
 
----

== About Live Support ==

Live Support entitles users with access to Untangle's support team via phone and email.

To learn more about this service, visit the [http://www.untangle.com/store/live-support-conf.html Support] page. Live Support includes [[Configuration Backup]].

== Support ==

The '''Get Support''' button opens our ticketing system, which is also reachable at [https://support.untangle.com support.untangle.com]. You can also email us directly at <tt>support at untangle dot com</tt> which will automatically create a support ticket.

Please include as much information as possible when filing a ticket, and please remember paid support customers take priority over free support cases. We will be unable to escalate free customer issues to the engineering team.

'''Support Information''' lists information will help Untangle Support verify your license and identify your box:

* '''UID''': The ''unique identifier number'' for your Untangle. This number is generated during the install process.
* '''Build''': The exact build version your Untangle is running.

== Related Topics ==

* [[Configuration Backup]]

== Live Support FAQs ==

{{:Live Support FAQs}}