Limitations of NG Firewall - Revision history

Græmer: /* Community Support */

2024-02-07T17:40:14Z

Community Support

← Older revision		Revision as of 17:40, 7 February 2024
Line 9:		Line 9:
	= Community Support =		= Community Support =

	NG Firewall users without a support subscription are supported mostly by the community on the forums. Arista Edge Threat Management staff and the community strive to provide the best help possible on the forums. However, the community is not obligated to help you. They do so on their own time and at their own expense. You are not entitled to free support on the forums, from the community nor from the Arista Edge Threat Management team. Your ability to get help from the community and forums is highly correlated with asking the question in the correct way and responding to their questions. Arista ~~ETM provides access to a live support~~ team with a subscription to "Live Support." The Support team will also take your questions without a subscription to Live Support as time permits. Requests coming from customers without a Live Support subscription will be given a lower priority in the queue. A Home subscription does not include a Live Support subscription, so Home users need to be prepared to use the forums ~~for~~ help.		NG Firewall users without a support subscription are supported mostly by the community on the forums. Arista Edge Threat Management staff and the community strive to provide the best help possible on the forums. However, the community is not obligated to help you. They do so on their own time and at their own expense. You are not entitled to free support on the forums, from the community nor from the Arista Edge Threat Management team. Your ability to get help from the community and forums is highly correlated with asking the question in the correct way and responding to their questions.

			Arista engineers and Product Management team members do monitor the forums and can help when time permits.

	= Dangerous Features =		= Dangerous Features =

	NG Firewall includes many "antifeatures" that can cause problems and degrade the product experience. Despite our [[Limitations of NG Firewall#Simplified_Features\|Simplified Features]] philosophy, these features and functionality are included because many users consider them to be "must-have" features. Like other configuration in NG Firewall enabling these features is easy and does not require command line changes or reading the documentation, but that does not mean they are safe or recommended. Some apps like [[Web Cache]], [[Ad Blocker]], and [[Intrusion Prevention]] can cause problems and/or slow network traffic; other individual settings can be dangerous. Edge Threat Management staff can only recommend settings. Ultimately the admin controls the configuration, and if the admin insists on misconfiguring NG Firewall then it may not perform optimally.		NG Firewall includes many "antifeatures" that can cause problems and degrade the product experience. Despite our [[Limitations of NG Firewall#Simplified_Features\|Simplified Features]] philosophy, these features and functionality are included because many users consider them to be "must-have" features. Like other configuration in NG Firewall enabling these features is easy and does not require command line changes or reading the documentation, but that does not mean they are safe or recommended. Some apps like [[Web Cache]], [[Ad Blocker]], and [[Intrusion Prevention]] can cause problems and/or slow network traffic; other individual settings can be dangerous. Edge Threat Management staff can only recommend settings. Ultimately the admin controls the configuration, and if the admin insists on misconfiguring NG Firewall then it may not perform optimally.

Græmer: Græmer moved page Limitations of Untangle to Limitations of NG Firewall

2022-11-02T18:24:24Z

Græmer moved page Limitations of Untangle to Limitations of NG Firewall

← Older revision	Revision as of 18:24, 2 November 2022
(No difference)

Græmer at 18:24, 2 November 2022

2022-11-02T18:24:15Z

← Older revision		Revision as of 18:24, 2 November 2022
Line 1:		Line 1:
	No software is perfect, and no solution is right for everyone.		No software is perfect, and no solution is right for everyone.

	The goal of this page is to be up-front and realistic about some common complaints about ~~Untangle~~. This may help you save some time and determine if ~~Untangle~~ is ultimately right for you.		The goal of this page is to be up-front and realistic about some common complaints about NG Firewall. This may help you save some time and determine if NG Firewall is ultimately right for you.

	= Simplified Settings =		= Simplified Settings =

	We strive to keep things simple and not introduce more settings than necessary. We want things to "just work." However, this is not right for everyone – for example, power-users who like to customize and tweak settings. For example, power-users coming from other solutions might be frustrated by not being able to tweak the spam engine's inner configuration or how the web filter categorizes sites. We strive to make ~~Untangle~~ powerful yet simple. Sometimes this involves not implementing or hiding advanced features and dangerous settings that can do more harm than good. Whether ~~Untangle~~'s approach is right for you or not depends on your goals.		We strive to keep things simple and not introduce more settings than necessary. We want things to "just work." However, this is not right for everyone – for example, power-users who like to customize and tweak settings. For example, power-users coming from other solutions might be frustrated by not being able to tweak the spam engine's inner configuration or how the web filter categorizes sites. We strive to make NG Firewall powerful yet simple. Sometimes this involves not implementing or hiding advanced features and dangerous settings that can do more harm than good. Whether NG Firewall's approach is right for you or not depends on your goals.

	= Community Support =		= Community Support =

	~~Untangle~~ users without a support subscription are supported mostly by the community on the forums. ~~Untangle~~ and the community strive to provide the best help possible on the forums. However, the community is not obligated to help you. They do so on their own time and at their own expense. You are not entitled to free support on the forums, from the community nor from the ~~Untangle corporation~~. Your ability to get help from the community and forums is highly correlated with asking the question in the correct way and responding to their questions. ~~Untangle~~ provides access to a live support team with a subscription to "Live Support." The Support team will also take your questions without a subscription to Live Support as time permits. Requests coming from customers without a Live Support subscription will be given a lower priority in the queue. A ~~HomePro~~ subscription does not include a Live Support subscription, so ~~HomePro~~ users need to be prepared to use the forums for help.		NG Firewall users without a support subscription are supported mostly by the community on the forums. Arista Edge Threat Management staff and the community strive to provide the best help possible on the forums. However, the community is not obligated to help you. They do so on their own time and at their own expense. You are not entitled to free support on the forums, from the community nor from the Arista Edge Threat Management team. Your ability to get help from the community and forums is highly correlated with asking the question in the correct way and responding to their questions. Arista ETM provides access to a live support team with a subscription to "Live Support." The Support team will also take your questions without a subscription to Live Support as time permits. Requests coming from customers without a Live Support subscription will be given a lower priority in the queue. A Home subscription does not include a Live Support subscription, so Home users need to be prepared to use the forums for help.

	= Dangerous Features =		= Dangerous Features =

	~~Untangle~~ includes many "antifeatures" that can cause problems and degrade the product experience. Despite our [[Limitations of ~~Untangle~~#Simplified_Features\|Simplified Features]] philosophy, these features and functionality are included because many users consider them to be "must-have" features. Like other configuration in ~~Untangle~~ enabling these features is easy and does not require command line changes or reading the documentation, but that does not mean they are safe or recommended. Some apps like [[Web Cache]], [[Ad Blocker]], and [[Intrusion Prevention]] can cause problems and/or slow network traffic; other individual settings can be dangerous. ~~Untangle~~ can only recommend settings. Ultimately the admin controls the configuration, and if the admin insists on misconfiguring ~~Untangle~~ then it may not perform optimally.		NG Firewall includes many "antifeatures" that can cause problems and degrade the product experience. Despite our [[Limitations of NG Firewall#Simplified_Features\|Simplified Features]] philosophy, these features and functionality are included because many users consider them to be "must-have" features. Like other configuration in NG Firewall enabling these features is easy and does not require command line changes or reading the documentation, but that does not mean they are safe or recommended. Some apps like [[Web Cache]], [[Ad Blocker]], and [[Intrusion Prevention]] can cause problems and/or slow network traffic; other individual settings can be dangerous. Edge Threat Management staff can only recommend settings. Ultimately the admin controls the configuration, and if the admin insists on misconfiguring NG Firewall then it may not perform optimally.

Dmorris at 15:01, 26 June 2018

2018-06-26T15:01:56Z

← Older revision		Revision as of 15:01, 26 June 2018
Line 2:		Line 2:

	The goal of this page is to be up-front and realistic about some common complaints about Untangle. This may help you save some time and determine if Untangle is ultimately right for you.		The goal of this page is to be up-front and realistic about some common complaints about Untangle. This may help you save some time and determine if Untangle is ultimately right for you.



	= Simplified Settings =		= Simplified Settings =

	We strive to keep things simple and not introduce more settings than necessary. We want things to "just work." However, this is not right for everyone – for example, power-users who like to customize and tweak settings. For example, power-users coming from other solutions might be frustrated by not being able to tweak the spam engine's inner configuration or how the web filter categorizes sites. We strive to make Untangle powerful yet simple. Sometimes this involves not implementing or hiding advanced features and dangerous settings that can do more harm than good. Whether Untangle's approach is right for you or not depends on your goals.		We strive to keep things simple and not introduce more settings than necessary. We want things to "just work." However, this is not right for everyone – for example, power-users who like to customize and tweak settings. For example, power-users coming from other solutions might be frustrated by not being able to tweak the spam engine's inner configuration or how the web filter categorizes sites. We strive to make Untangle powerful yet simple. Sometimes this involves not implementing or hiding advanced features and dangerous settings that can do more harm than good. Whether Untangle's approach is right for you or not depends on your goals.


	= Community Support =		= Community Support =

Dmorris: /* Community Support */

2018-06-26T15:01:13Z

Community Support

← Older revision		Revision as of 15:01, 26 June 2018
Line 12:		Line 12:
	= Community Support =		= Community Support =

	~~Non-paying~~ Untangle users are supported mostly by the community on the forums. Untangle and the community strive to provide the best help possible on the forums. However, the community is not obligated to help you. They do so on their own time and at their own expense. You are not entitled to free support on the forums, from the community nor from the Untangle corporation. Your ability to get help from the community and forums is highly correlated with asking the question in the correct way and responding to their questions. Untangle provides access to a live support team with a subscription to "Live Support." The Support team will also take your questions without a subscription to Live Support as time permits. Requests coming from customers without a Live Support subscription will be given a lower priority in the queue. A HomePro subscription does not include a Live Support subscription, so HomePro users need to be prepared to use the forums for help.		Untangle users without a support subscription are supported mostly by the community on the forums. Untangle and the community strive to provide the best help possible on the forums. However, the community is not obligated to help you. They do so on their own time and at their own expense. You are not entitled to free support on the forums, from the community nor from the Untangle corporation. Your ability to get help from the community and forums is highly correlated with asking the question in the correct way and responding to their questions. Untangle provides access to a live support team with a subscription to "Live Support." The Support team will also take your questions without a subscription to Live Support as time permits. Requests coming from customers without a Live Support subscription will be given a lower priority in the queue. A HomePro subscription does not include a Live Support subscription, so HomePro users need to be prepared to use the forums for help.


	= Dangerous Features =		= Dangerous Features =

	Untangle includes many "antifeatures" that can cause problems and degrade the product experience. Despite our [[Limitations of Untangle#Simplified_Features\|Simplified Features]] philosophy, these features and functionality are included because many users consider them to be "must-have" features. Like other configuration in Untangle enabling these features is easy and does not require command line changes or reading the documentation, but that does not mean they are safe or recommended. Some apps like [[Web Cache]], [[Ad Blocker]], and [[Intrusion Prevention]] can cause problems and/or slow network traffic; other individual settings can be dangerous. Untangle can only recommend settings. Ultimately the admin controls the configuration, and if the admin insists on misconfiguring Untangle then it may not perform optimally.		Untangle includes many "antifeatures" that can cause problems and degrade the product experience. Despite our [[Limitations of Untangle#Simplified_Features\|Simplified Features]] philosophy, these features and functionality are included because many users consider them to be "must-have" features. Like other configuration in Untangle enabling these features is easy and does not require command line changes or reading the documentation, but that does not mean they are safe or recommended. Some apps like [[Web Cache]], [[Ad Blocker]], and [[Intrusion Prevention]] can cause problems and/or slow network traffic; other individual settings can be dangerous. Untangle can only recommend settings. Ultimately the admin controls the configuration, and if the admin insists on misconfiguring Untangle then it may not perform optimally.

Dmorris at 19:34, 5 November 2017

2017-11-05T19:34:59Z

← Older revision		Revision as of 19:34, 5 November 2017
Line 12:		Line 12:
	= Community Support =		= Community Support =

	Non-paying Untangle users are supported mostly by the community on the forums. Untangle and the community strive to provide the best help possible on the forums. However, the community is not obligated to help you. They do so on their own time and at their own expense. You are not entitled to free support on the forums, from the community nor from the Untangle corporation. Your ability to get help from the community and forums is highly correlated with asking the question in the correct way and responding to their questions. Untangle provides access to a live support team with a subscription to "Live Support." The Support team will also take your questions without a subscription to Live Support as time permits. Requests coming from customers without a Live Support subscription will be given a lower priority in the queue. HomePro does not include a ~~support~~ subscription, so HomePro users need to be prepared to use the forums for help.		Non-paying Untangle users are supported mostly by the community on the forums. Untangle and the community strive to provide the best help possible on the forums. However, the community is not obligated to help you. They do so on their own time and at their own expense. You are not entitled to free support on the forums, from the community nor from the Untangle corporation. Your ability to get help from the community and forums is highly correlated with asking the question in the correct way and responding to their questions. Untangle provides access to a live support team with a subscription to "Live Support." The Support team will also take your questions without a subscription to Live Support as time permits. Requests coming from customers without a Live Support subscription will be given a lower priority in the queue. A HomePro subscription does not include a Live Support subscription, so HomePro users need to be prepared to use the forums for help.

Dmorris at 19:34, 5 November 2017

2017-11-05T19:34:32Z

← Older revision		Revision as of 19:34, 5 November 2017
Line 12:		Line 12:
	= Community Support =		= Community Support =

	Non-paying Untangle users are supported mostly by the community on the forums. Untangle and the community strive to provide the best help possible on the forums. However, the community is not obligated to help you. They do so on their own time and at their own expense. You are not entitled to free support on the forums, from the community nor from the Untangle corporation. Your ability to get help from the community and forums is highly correlated with asking the question in the correct way and responding to their questions. Untangle provides access to a live support team with a subscription to "Live Support." The Support team will also take your questions without a subscription to Live Support as time permits. Requests coming from customers without a Live Support subscription will be given a lower priority in the queue.		Non-paying Untangle users are supported mostly by the community on the forums. Untangle and the community strive to provide the best help possible on the forums. However, the community is not obligated to help you. They do so on their own time and at their own expense. You are not entitled to free support on the forums, from the community nor from the Untangle corporation. Your ability to get help from the community and forums is highly correlated with asking the question in the correct way and responding to their questions. Untangle provides access to a live support team with a subscription to "Live Support." The Support team will also take your questions without a subscription to Live Support as time permits. Requests coming from customers without a Live Support subscription will be given a lower priority in the queue. HomePro does not include a support subscription, so HomePro users need to be prepared to use the forums for help.

Dmorris at 20:00, 2 June 2017

2017-06-02T20:00:09Z

← Older revision		Revision as of 20:00, 2 June 2017
Line 17:		Line 17:
	= Dangerous Features =		= Dangerous Features =

	Untangle includes many "antifeatures" that can cause problems and degrade the product experience. Despite our [[~~Why_Untangle_Sucks~~#Simplified_Features\|Simplified Features]] philosophy, these features and functionality are included because many users consider them to be "must-have" features. Like other configuration in Untangle enabling these features is easy and does not require command line changes or reading the documentation, but that does not mean they are safe or recommended. Some apps like [[Web Cache]], [[Ad Blocker]], and [[Intrusion Prevention]] can cause problems and/or slow network traffic; other individual settings can be dangerous. Untangle can only recommend settings. Ultimately the admin controls the configuration, and if the admin insists on misconfiguring Untangle then it may not perform optimally.		Untangle includes many "antifeatures" that can cause problems and degrade the product experience. Despite our [[Limitations of Untangle#Simplified_Features\|Simplified Features]] philosophy, these features and functionality are included because many users consider them to be "must-have" features. Like other configuration in Untangle enabling these features is easy and does not require command line changes or reading the documentation, but that does not mean they are safe or recommended. Some apps like [[Web Cache]], [[Ad Blocker]], and [[Intrusion Prevention]] can cause problems and/or slow network traffic; other individual settings can be dangerous. Untangle can only recommend settings. Ultimately the admin controls the configuration, and if the admin insists on misconfiguring Untangle then it may not perform optimally.

Dmorris: Dmorris moved page Why Untangle Sucks to Limitations of Untangle

2017-06-02T19:59:43Z

Dmorris moved page Why Untangle Sucks to Limitations of Untangle

← Older revision	Revision as of 19:59, 2 June 2017
(No difference)

Dmorris at 03:53, 9 February 2016

2016-02-09T03:53:03Z

New page

No software is perfect, and no solution is right for everyone.

The goal of this page is to be up-front and realistic about some common complaints about Untangle. This may help you save some time and determine if Untangle is ultimately right for you.

= Simplified Settings =

We strive to keep things simple and not introduce more settings than necessary. We want things to "just work." However, this is not right for everyone – for example, power-users who like to customize and tweak settings. For example, power-users coming from other solutions might be frustrated by not being able to tweak the spam engine's inner configuration or how the web filter categorizes sites. We strive to make Untangle powerful yet simple. Sometimes this involves not implementing or hiding advanced features and dangerous settings that can do more harm than good. Whether Untangle's approach is right for you or not depends on your goals.

= Community Support =

Non-paying Untangle users are supported mostly by the community on the forums. Untangle and the community strive to provide the best help possible on the forums. However, the community is not obligated to help you. They do so on their own time and at their own expense. You are not entitled to free support on the forums, from the community nor from the Untangle corporation. Your ability to get help from the community and forums is highly correlated with asking the question in the correct way and responding to their questions. Untangle provides access to a live support team with a subscription to "Live Support." The Support team will also take your questions without a subscription to Live Support as time permits. Requests coming from customers without a Live Support subscription will be given a lower priority in the queue.

= Dangerous Features =

Untangle includes many "antifeatures" that can cause problems and degrade the product experience. Despite our [[Why_Untangle_Sucks#Simplified_Features|Simplified Features]] philosophy, these features and functionality are included because many users consider them to be "must-have" features. Like other configuration in Untangle enabling these features is easy and does not require command line changes or reading the documentation, but that does not mean they are safe or recommended. Some apps like [[Web Cache]], [[Ad Blocker]], and [[Intrusion Prevention]] can cause problems and/or slow network traffic; other individual settings can be dangerous. Untangle can only recommend settings. Ultimately the admin controls the configuration, and if the admin insists on misconfiguring Untangle then it may not perform optimally.