Configuration Backup FAQs - Revision history

Græmer: /* Can I restore from a different version's backup, such as using a v15.1 backup with an Untangle running v16.4.1? */

2022-05-03T18:48:43Z

Can I restore from a different version's backup, such as using a v15.1 backup with an Untangle running v16.4.1?

← Older revision		Revision as of 18:48, 3 May 2022
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	After logging into NG Firewall, you can go to '''Config > System > Restore'''. It's best to bring up the NG Firewall GUI from another PC, that way you can restore the backup directly from another system.		After logging into NG Firewall, you can go to '''Config > System > Restore'''. It's best to bring up the NG Firewall GUI from another PC, that way you can restore the backup directly from another system.

	=== Can I restore from a different version's backup, such as using a v15.1 backup with an ~~Untangle~~ running v16.4.1? ===		=== Can I restore from a different version's backup, such as using a v15.1 backup with an NG Firewall running v16.4.1? ===

	We officially support restoring backups within the same version (''e.g.'' using a v16.4 backup with another v16.4 server) or one version "forward" (a backup taken on 16.1 can be restored to a server running 16.2). Backup files are not compatible with "older" versions, so a file taken on 16.3 can only be restored to 16.3 or 16.4.		We officially support restoring backups within the same version (''e.g.'' using a v16.4 backup with another v16.4 server) or one version "forward" (a backup taken on 16.1 can be restored to a server running 16.2). Backup files are not compatible with "older" versions, so a file taken on 16.3 can only be restored to 16.3 or 16.4.

	When switching to new hardware, we recommend upgrading the old hardware to match the version running on the new hardware before backing up and restoring between them.		When switching to new hardware, we recommend upgrading the old hardware to match the version running on the new hardware before backing up and restoring between them.

Græmer: /* How do I restore a backup? */

2022-05-03T18:48:31Z

How do I restore a backup?

← Older revision		Revision as of 18:48, 3 May 2022
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	=== How do I restore a backup? ===		=== How do I restore a backup? ===

	After logging into ~~Untangle~~, you can go to Config > System > Restore. It's best to bring up the ~~Untangle's~~ GUI from another PC, that way you can restore the backup directly from another system.		After logging into NG Firewall, you can go to '''Config > System > Restore'''. It's best to bring up the NG Firewall GUI from another PC, that way you can restore the backup directly from another system.

	=== Can I restore from a different version's backup, such as using a v15.1 backup with an Untangle running v16.4.1? ===		=== Can I restore from a different version's backup, such as using a v15.1 backup with an Untangle running v16.4.1? ===

Græmer: /* When I click View Backups, it tells me none are available, why is this? */

2022-05-03T18:48:17Z

When I click View Backups, it tells me none are available, why is this?

← Older revision		Revision as of 18:48, 3 May 2022
Line 12:		Line 12:
	There are a few causes for this issue:		There are a few causes for this issue:

	* You just installed and ~~Untangle~~ has not performed its first nightly backup.		* You just installed and NG Firewall has not performed its first nightly backup.
	* You don't have Configuration Backup installed and turned on.		* You don't have Configuration Backup installed and turned on.
	* There is a configuration issue (DNS, etc) and your box cannot talk to our backup servers.		* There is a configuration issue (DNS, etc) and your box cannot talk to our backup servers.


	Please contact ~~Untangle~~ Support and we can help you troubleshoot the problem.		Please contact Support and we can help you troubleshoot the problem.


	=== How do I restore a backup? ===		=== How do I restore a backup? ===

Græmer: /* How do I manually perform a backup? */

2022-05-03T18:48:04Z

How do I manually perform a backup?

← Older revision		Revision as of 18:48, 3 May 2022
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	=== How do I manually perform a backup? ===		=== How do I manually perform a backup? ===

	After logging into ~~Untangle~~, you can go to '''Config > System > Backup'''. It's best to bring up the ~~Untangle's~~ GUI from another PC, that way you can download the backup directly to another system.		After logging into NG Firewall, you can go to '''Config > System > Backup'''. It's best to bring up the NG Firewall GUI from another PC, that way you can download the backup directly to another system.

	=== When I click View Backups, it tells me none are available, why is this? ===		=== When I click View Backups, it tells me none are available, why is this? ===

Græmer: /* How do I know if my Untangle is performing backups? */

2022-05-03T18:47:43Z

How do I know if my Untangle is performing backups?

← Older revision		Revision as of 18:47, 3 May 2022
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	[[Category:FAQs]]		[[Category:FAQs]]
	=== How do I know if my ~~Untangle~~ is performing backups? ===		=== How do I know if my NG Firewall is performing backups? ===

	The '''Status''' tab of Configuration Backup lists the last successful backup; you can also use the [[Configuration Backup#Event Log\|Event Log]] to see past backup attempts and their results.		The '''Status''' tab of Configuration Backup lists the last successful backup; you can also use the [[Configuration Backup#Event Log\|Event Log]] to see past backup attempts and their results.


	=== How do I manually perform a backup? ===		=== How do I manually perform a backup? ===

Græmer: /* How do I manually perform a backup? */

2021-11-23T21:33:50Z

How do I manually perform a backup?

← Older revision		Revision as of 21:33, 23 November 2021
Line 7:		Line 7:
	=== How do I manually perform a backup? ===		=== How do I manually perform a backup? ===

	After logging into Untangle, you can go to Config > System > Backup. It's best to bring up the Untangle's GUI from another PC, that way you can download the backup directly to another system.		After logging into Untangle, you can go to '''Config > System > Backup'''. It's best to bring up the Untangle's GUI from another PC, that way you can download the backup directly to another system.


	=== When I click View Backups, it tells me none are available, why is this? ===		=== When I click View Backups, it tells me none are available, why is this? ===

Græmer: /* Can I restore from a different version's backup? */

2021-11-23T21:33:23Z

Can I restore from a different version's backup?

← Older revision		Revision as of 21:33, 23 November 2021
Line 26:		Line 26:
	After logging into Untangle, you can go to Config > System > Restore. It's best to bring up the Untangle's GUI from another PC, that way you can restore the backup directly from another system.		After logging into Untangle, you can go to Config > System > Restore. It's best to bring up the Untangle's GUI from another PC, that way you can restore the backup directly from another system.

	=== Can I restore from a different version's backup, such as using a v8.1 backup with an Untangle running v9.0.1? ===		=== Can I restore from a different version's backup, such as using a v15.1 backup with an Untangle running v16.4.1? ===

	We officially support restoring backups within the same version, e.g. using a v9.2 backup with another v9.2 server~~, however users have reported that older backups do restore to the newer versions~~. ~~It ''should''~~ be ~~ok as long as you stay within one major revision, e~~.g. ~~using~~ a v9.~~1 backup with a v9~~.~~2 system~~. When switching to new hardware, we recommend upgrading the old hardware to match the version running on the new hardware before backing up and restoring between them.		We officially support restoring backups within the same version (''e.g.'' using a v16.4 backup with another v16.4 server) or one version "forward" (a backup taken on 16.1 can be restored to a server running 16.2). Backup files are not compatible with "older" versions, so a file taken on 16.3 can only be restored to 16.3 or 16.4.

			When switching to new hardware, we recommend upgrading the old hardware to match the version running on the new hardware before backing up and restoring between them.

Bcarmichael: /* How do I retrieve backups? */

2018-09-21T15:45:50Z

How do I retrieve backups?

New page

[[Category:FAQs]]
=== How do I know if my Untangle is performing backups? ===

The '''Status''' tab of Configuration Backup lists the last successful backup; you can also use the [[Configuration Backup#Event Log|Event Log]] to see past backup attempts and their results.

=== How do I manually perform a backup? ===

After logging into Untangle, you can go to Config > System > Backup. It's best to bring up the Untangle's GUI from another PC, that way you can download the backup directly to another system.

=== When I click View Backups, it tells me none are available, why is this? ===

There are a few causes for this issue:

* You just installed and Untangle has not performed its first nightly backup.
* You don't have Configuration Backup installed and turned on.
* There is a configuration issue (DNS, etc) and your box cannot talk to our backup servers.

Please contact Untangle Support and we can help you troubleshoot the problem.

=== How do I restore a backup? ===

After logging into Untangle, you can go to Config > System > Restore. It's best to bring up the Untangle's GUI from another PC, that way you can restore the backup directly from another system.

=== Can I restore from a different version's backup, such as using a v8.1 backup with an Untangle running v9.0.1? ===

We officially support restoring backups within the same version, e.g. using a v9.2 backup with another v9.2 server, however users have reported that older backups do restore to the newer versions. It ''should'' be ok as long as you stay within one major revision, e.g. using a v9.1 backup with a v9.2 system. When switching to new hardware, we recommend upgrading the old hardware to match the version running on the new hardware before backing up and restoring between them.